Flushwashmobilit

Privacy Policy

Last updated:

1. Introduction

Welcome to Flushwashmobilit. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

This policy is designed to comply with the General Data Protection Regulation (GDPR) (EU) 2016/679, the Belgian Data Protection Act, and other applicable data protection laws.

2. Data Controller Information

The data controller responsible for your personal data is:

  • Company Name: Flushwashmobilit
  • Address: Meir 50, 2000 Antwerpen, Belgium
  • Email: mail-us@flushwashmobilit.world
  • Website: https://flushwashmobilit.world

3. Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide Directly

  • Contact Information: Name, email address, phone number (optional)
  • Order Information: Details provided when placing an order through our website
  • Communication Data: Messages, inquiries, and feedback you send to us

3.2 Information Collected Automatically

  • Technical Data: IP address, browser type and version, operating system, device information
  • Usage Data: Pages visited, time spent on pages, navigation patterns, referring website
  • Cookie Data: Information collected through cookies and similar technologies (see our Cookie Policy)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds under Article 6 of the GDPR:

  • Consent (Article 6(1)(a)): Where you have given explicit consent for specific purposes, such as marketing communications or optional cookies.
  • Contract Performance (Article 6(1)(b)): Where processing is necessary to fulfill a contract with you or to take pre-contractual steps at your request.
  • Legal Obligation (Article 6(1)(c)): Where processing is necessary to comply with legal requirements.
  • Legitimate Interests (Article 6(1)(f)): Where processing is necessary for our legitimate business interests, provided these do not override your fundamental rights and freedoms.

5. Purposes of Data Processing

We use your personal data for the following purposes:

  • Processing and fulfilling your orders
  • Communicating with you about your orders and inquiries
  • Providing customer support and responding to your requests
  • Improving our website, products, and services
  • Analyzing website usage and performance
  • Sending marketing communications (only with your consent)
  • Complying with legal and regulatory obligations
  • Protecting against fraud and maintaining security

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Order Data: Retained for 7 years after the last transaction for tax and legal compliance purposes.
  • Contact Information: Retained for 3 years after your last interaction with us, unless you request deletion sooner.
  • Marketing Consent: Until you withdraw your consent or unsubscribe.
  • Website Analytics: Aggregated and anonymized data may be retained indefinitely; identifiable data is retained for up to 26 months.

After the retention period expires, we will securely delete or anonymize your personal data.

7. Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

  • Service Providers: Third-party companies that assist us in operating our website, processing payments, fulfilling orders, and providing customer support.
  • Payment Processors: Secure payment service providers to process your transactions.
  • Shipping Partners: Delivery companies to fulfill and deliver your orders.
  • Legal Authorities: Government bodies, law enforcement, or regulators when required by law.

All third parties are required to respect the security of your personal data and process it in accordance with applicable laws. We do not sell your personal data to third parties.

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When such transfers occur, we ensure appropriate safeguards are in place, including:

  • EU Standard Contractual Clauses (SCCs)
  • Adequacy decisions by the European Commission
  • Other legally approved transfer mechanisms

9. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

  • Right of Access (Article 15): You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification (Article 16): You have the right to request correction of inaccurate or incomplete personal data.
  • Right to Erasure (Article 17): You have the right to request deletion of your personal data under certain circumstances ("right to be forgotten").
  • Right to Restriction (Article 18): You have the right to request restriction of processing of your personal data.
  • Right to Data Portability (Article 20): You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object (Article 21): You have the right to object to processing based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent (Article 7(3)): Where processing is based on consent, you have the right to withdraw that consent at any time.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at: mail-us@flushwashmobilit.world

We will respond to your request within one month. In complex cases, this period may be extended by an additional two months, in which case we will inform you.

10. Supervisory Authority

If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with the Belgian Data Protection Authority:

  • Name: Gegevensbeschermingsautoriteit (GBA) / Autorité de protection des données (APD)
  • Address: Drukpersstraat 35 / Rue de la Presse 35, 1000 Brussels, Belgium
  • Website: https://www.dataprotectionauthority.be

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using SSL/TLS technology
  • Secure storage of personal data with access controls
  • Regular security assessments and updates
  • Employee training on data protection practices
  • Incident response procedures for data breaches

12. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. For detailed information about the types of cookies we use, their purposes, and how to manage your cookie preferences, please see our Cookie Policy.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

14. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately so we can take appropriate action.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

For significant changes, we will provide additional notice, such as an email notification or a prominent notice on our website.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

  • Email: mail-us@flushwashmobilit.world
  • Address: Meir 50, 2000 Antwerpen, Belgium

We will endeavor to respond to your inquiry as soon as possible and within the timeframes required by applicable law.