Flushwashmobilit

Return Policy

Last updated:

1. Introduction

At Flushwashmobilit, we want you to be satisfied with your purchase. This Return Policy outlines the conditions under which you may return products and receive a refund. Please read this policy carefully before making a purchase.

This policy applies to all products purchased through our website https://flushwashmobilit.world and complies with EU consumer protection laws, including the Consumer Rights Directive (2011/83/EU).

2. Your Right of Withdrawal (EU Consumers)

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the Consumer Rights Directive.

2.1 Withdrawal Period

The withdrawal period expires 14 days after the day on which you or a third party indicated by you (other than the carrier) acquires physical possession of the goods.

2.2 How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement. You can do this by:

  • Sending an email to: mail-us@flushwashmobilit.world
  • Sending a letter to: Meir 50, 2000 Antwerpen, Belgium

Your withdrawal statement should include:

  • Your name and address
  • Order number and date of purchase
  • Date of receipt of goods
  • A clear statement of your intention to withdraw

To meet the withdrawal deadline, you must send your communication concerning the exercise of your right of withdrawal before the 14-day withdrawal period expires.

2.3 Model Withdrawal Form

You may use the following model withdrawal form, but it is not obligatory:

"To Flushwashmobilit, Meir 50, 2000 Antwerpen, Belgium, mail-us@flushwashmobilit.world:

I hereby give notice that I withdraw from my contract for the purchase of the following goods: [specify goods]

Ordered on [date] / Received on [date]

Name of consumer: [your name]

Address of consumer: [your address]

Signature (only if submitted on paper): [your signature]

Date: [date]"

3. Conditions for Returns

3.1 Eligible Returns

To be eligible for a return, the following conditions must be met:

  • The product must be in its original, unopened packaging
  • The product must be unused and in the same condition you received it
  • The product must not be damaged (except for damage that occurred during shipping)
  • You must have proof of purchase (order confirmation or receipt)

3.2 Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned:

  • Products that have been opened or had their seal broken
  • Products that have been partially or fully consumed
  • Products that have been stored improperly

This exclusion is in accordance with Article 16(e) of the Consumer Rights Directive, which allows for exceptions regarding sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.

4. Return Process

4.1 Initiating a Return

To initiate a return, please follow these steps:

  1. Contact us via email at mail-us@flushwashmobilit.world within 14 days of receiving your order
  2. Include your order number and reason for return
  3. Wait for confirmation and return instructions from our team
  4. Pack the product securely in its original packaging
  5. Ship the product to the address provided in our return instructions

4.2 Return Shipping

You are responsible for the cost of returning the product to us, unless the product is defective or we made an error with your order. We recommend using a tracked shipping service to ensure safe delivery.

The estimated cost of return shipping is approximately €5-15 depending on your location within the EU.

4.3 Return Address

Please do not send returns without first contacting us. The return address will be provided in our return instructions after you initiate the return process.

5. Refunds

5.1 Refund Timeline

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days of receiving the returned goods.

5.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. If this is not possible, we will contact you to arrange an alternative refund method.

5.3 Refund Amount

You will receive a full refund of the purchase price of the goods. If you chose a delivery option other than the least expensive standard delivery offered by us, we will refund only the cost of the least expensive delivery option.

5.4 Deductions

We may make a deduction from the refund for loss in value of any goods if the loss is the result of unnecessary handling by you. We will only make this deduction if the product has clearly been used beyond what is necessary to establish its nature, characteristics, and functioning.

6. Defective or Damaged Products

6.1 Products Damaged During Shipping

If your product arrives damaged, please contact us within 48 hours of delivery. Include photos of the damaged packaging and product. We will arrange for a replacement or full refund at no additional cost to you.

6.2 Defective Products

If you believe you received a defective product, please contact us immediately. We will investigate the issue and, if confirmed, provide a replacement or full refund including return shipping costs.

6.3 Legal Guarantee

EU consumers are entitled to a legal guarantee of conformity for goods. If a product does not conform to the contract, you have the right to have the goods brought into conformity, to receive a proportionate reduction of the price, or to have the contract terminated, in accordance with Belgian law and EU consumer protection regulations.

7. Order Cancellation

If you wish to cancel your order before it has been shipped, please contact us as soon as possible at mail-us@flushwashmobilit.world. If we are able to cancel the order before shipment, you will receive a full refund.

If the order has already been shipped, you will need to wait to receive it and then follow the standard return process.

8. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

9. Late or Missing Refunds

If you have not received your refund within the stated timeframe, please:

  1. Check your bank account or payment account again
  2. Contact your bank or payment provider, as processing times may vary
  3. If you have completed these steps and still have not received your refund, contact us at mail-us@flushwashmobilit.world

10. Frequently Asked Questions

Can I return an opened product?

For health and hygiene reasons, we cannot accept returns of products that have been opened or had their seal broken.

How long do I have to return a product?

You have 14 days from the date you received your order to initiate a return.

Who pays for return shipping?

You are responsible for return shipping costs unless the product is defective or we made an error with your order.

How will I receive my refund?

Refunds are processed to the original payment method used for the purchase.

11. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us:

  • Email: mail-us@flushwashmobilit.world
  • Address: Meir 50, 2000 Antwerpen, Belgium

We aim to respond to all inquiries within 24-48 business hours.

12. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase will apply to that order.